Customer Success Executive

🧩 Job Summary

As a Customer Success Executive, you will be the go-to expert for our clients — delivering end-to-end software training, resolving technical issues, and ensuring a smooth and supportive customer journey. You’ll play a key role in ensuring our clients feel confident and empowered in using our solutions.
 

🔑 Key Responsibilities

• Deliver comprehensive training sessions on our software to new and existing clients.
• Provide technical support via phone, email, chat, Google Meet, and AnyDesk.
• Troubleshoot issues independently and deliver quick, accurate resolutions.
• Collaborate with the product and engineering teams to resolve complex problems.
• Maintain detailed records and deliver timely, clear feedback to customers.
• Handle queries with empathy, proactiveness, and a strong respect for the client’s time.
• Ensure excellent time management and high-quality client interactions.
   

✅ What We’re Looking For

• Educational Background: Graduate with a technical or computer-related background.
• Experience: Minimum 1 year of experience in technical support, software training, or a related field.
• Communication: Outstanding verbal and written communication skills with clear articulation.
• Problem-Solving: Strong analytical thinking and the ability to resolve issues independently.
• Customer-Centric: A proactive attitude and commitment to delivering value in every client interaction.

📩 How to Apply
Send your resume to hr@tridebits.com or apply directly here.

You can also WhatsApp your resume to 9922669609 with the subject "Customer Success Executive".